DEADLINES AND DELIVERY

All information on our delivery times and methods: Free shipping for mainland France and free express delivery *

FREE EXPRESS DELIVERY D + 3

Adesa provides its customers with free express delivery for all orders * taken before 10 a.m., we ship your labels free of charge within 3 working days.
* The times indicated only apply to label orders made directly by the customer from the "Labels on rolls, stickers and labels on boards" forms on the website, and after the customer chooses a deadline of delivery when calculating the instant price. Orders established following a tailor-made quote are subject to a specific delivery schedule, calculated according to production constraints specific to the customer's request.

EXPRESS DELIVERY D + 1

For urgent orders, an "express D + 1" option is available. To benefit from this option, the order must imperatively be placed before 10 a.m. The order will then be launched in production after checking the files, and shipped the same evening (excluding Friday). You receive your labels the next day (working day). Warning: In the event of an error on the files, the manufacturing and shipping times are suspended while the corrected file is received, or the proof is validated (B.A.T).

* Delivery in 4 days or 1 day for mainland France:

• Delivery in 5 or 2 days for Corsica (supplement of 12 € / order)
• Delivery in 5 days minimum for DOM-TOM
• Delivery to countries in the EU zone: Available on request (contact us)
• Deliveries are made only on working days (Monday to Friday, excluding public holidays)

In case of absence, you are notified by mail. A second delivery is automatically scheduled for the next day. An unclaimed package will be returned to Adesa (head office: 33 chemin du Chêne Blanc, La Rouvière - 30190 - FRANCE) within 10 calendar days.

EXPRESS PACKAGE TRACKING

The express parcel transport service is provided by Chronopost in France and abroad. You can follow your orders during delivery directly from the Chronopost website or by calling Adesa customer service: +33 4 66 81 89 66. If you wish to use other carriers, do not hesitate to contact our customer service.

WHERE CAN ADESA DELIVER YOUR PARCELS ?

ADESA is keen to expand its continuous delivery capabilities, which is why we offer delivery in many countries:

• METROPOLITAN FRANCE

• FRANCE OVERSEAS: Guadeloupe / Martinique / Reunion Island

• EUROPE: Germany / Belgium / Spain / Ireland / Italy / Luxembourg / Netherlands / Portugal / United Kingdom

WHAT PROCEDURE TO FOLLOW IN THE EVENT OF A DAMAGED PACKAGE?

If you notice that your package is damaged upon receipt, your request will only be admissible on condition that you make a reservation in the presence of the driver. For this you must describe precisely the parts which are damaged.

WHAT PROCEDURE TO FOLLOW FOR A QUALITY CLAIM?

Your labels do not match what you ordered? Our priority objective is the satisfaction of our customers, whether it is with our products or the user experience on our site. This is the reason why, if you are not 100% satisfied, you should contact us! We will do our best to respond to your complaint. In the event of non-compliance, you can contact us at the following address: adv@smartlabel.fr. Any complaint occurring beyond a period of one month after the delivery date is no longer admissible.

WHAT PROCEDURE TO FOLLOW TO CHANGE A DELIVERY ADDRESS AFTER THE ORDER IS PLACED?

Do you want to change the delivery address? Please contact customer support by email as soon as possible, filling in all the information necessary for the change of address. Our employees will take care of changing the delivery address as soon as possible (if the package has not yet left, of course). If your package has already been shipped, you must contact the carrier as soon as possible.